Number of entries: 172 Number of pages: 18
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Name: Brian Sharman
About: New York - Sanctuary Hotel
Would just like to say a massive thank you to Emma for arranging our trip to celebrate our 1st wedding anniversary in New York. She came up with some great options for the hotels from the requirements I gave and made the whole process so easy for us. She also helped me keep the whole trip a surprise for my wife - which she loved!! I would highly recommend the Sanctuary Hotel - perfect location right by Times Square giving easy access to the rest of Manhatten. The staff could not be more helpful. The rooms have everything you would need but you don't really spend much time in them as there is so much to see. The bar on the rooftop is a bonus and I would definitely recommend having a few drinks there. This was our 3rd time in New York but there is always more to see - this time we managed to take a trip over to the Statue of Liberty and Ellis Island, so glad we managed to do this.
Added: September 4, 2016
Name: Christina Lewis
Just returned from a fascinating, fulfilling and packed full 5 days in Iceland. As usual arranged by Claire with all her efficiency and charm, making us feel like she was booking a trip for one of her family. Iceland is one of those places that has to be seen in the flesh to truly appreciate all its magnificent natural glory. Difficult to pick out any highlight but 2 places will remain long in the memory, firstly seeing a glacier up close and personal, something I can now cross off my bucket list! Secondly the wonder and fun of the Blue Lagoon geothermal spa. Well done also to Kristofer our Icelandic guide with Riviera Travel who made the holiday fact filled and amusing. Only warning is make sure you go with very deep pockets as Iceland certainly knows how to get your money off you especially for food and drink
Looking forward to Las Vegas next March! Already booked through Claire who was able to come up trumps with a great deal after I stupidly thought I might get a better deal elsewhere! Should have known better and I won't try that again. Well done Westway
Added: August 23, 2016
Name: Mark Clemenson
About: Rome - Hotel Canada
Cyan on the plane back home to Hong Kong, I remembered my promise to come in and see you,sorry we didn't have time.I just wanted to say we had a great time. The hotel was lovely. The staff were great as was the food and the general service. We loved everything about it. We loved Rome too. It was a truly truly wonderful, unforgettable holiday and we have you to thank for that. Thank you again so much for helping us to have such a memorable 10th anniversary and such a great week.
We look forward to seeing you next year.
Mark and family.
Ian Prior reply: Thank you for taking the time to sign our guest book. I encourage the girls at Westway to make contact with returning clients for two reason. 1) make sure everything was okay and 2) it’s a chance to pick up first hand tips or recommendations. All the team here will no about the Canada Hotel and hopefully may other of our clients will have a super time in Rome
Added: August 16, 2016
Name: Jane Davies
About: Estival Park, La Pineda near Salou, Costa Dorada
A big thank you to Tina and Westway Travel for a wonderful holiday. Everything was seamless and we encountered no problems.
Apartment, pools, beach, food and Aquapolis water park next door were all great. No complaints at all.
Would totally recommend Westway Travel, I have already got my next holiday booked for next Easter through them. Fantastic customer service. Thank you!!
Ian Prior reply: Just what I like to hear, No problems and great customer service I shall make sure Tina gets a pat on the back
Added: August 15, 2016
Name: Tim & Natasha
About: New York - Sheraton Times Square & Mexico - Zoetry Paraiso de la Bonita
We have returned home safely (really didn't want to come back).
Thanks for the e-mail about the airline seats, you were quite correct and everything was fine at the airport.
We have had an absolutely amazing time thanks, really was a great combination of destinations.
New York was as to be expected, crazy busy, hotel was in a great location and ticked the boxes. We had a couple of plumbing issues with the sink over couple of days, but service was great and it was fixed as soon as we called maintenance.
Mexico was paradise. I would recommend the resort highly to anyone. Every aspect was to a very high standard - house keeping, service, food and cleanliness.
Only one slight downfall - they obviously cater for weddings, and unfortunately there was a large party from Texas, around 25 - 30 people, which set camp in the Jacuzzi by the bar, drank from 10 - 9 for 4 days solid and didn't move!! It didn't cause a problem for us, they were harmless, quite loud and rowdy, but very friendly, but for a few of the older couples and families staying there, I don't think they were very impressed at all, as it really did change the atmosphere of the daytime relaxing. It made no difference to us really as we met a few couples out there and had our own celebrations (I did propose), plus we had days sitting around the beach, had days out etc.
Overall, a really good trip, thanks very much for your last minute organising, advice and booking!!
Tim & Natasha
Ian Prior reply: Thanks for taking the time to post your thoughts on our guest book.
The Zoetry is one of our favourites in the area and I am pleased it is still performing at the highest level. When we know something works we try and recommend it as much as possible
Ask Cyan about the next holiday if you can and I am sure she will have another hotel on tap to recommend
Added: August 15, 2016
Name: Tommy Bain
To Everybody at Westway thank you very much for not only providing us with a wonderful hotel in Sorrento but also for being completely on the ball and preventing our holiday becoming a disaster.
We planned to travel to Sorrento from Toulouse on the Saturday so when I got a call from Emma at Westway on the Friday saying that Air France were striking and our flights were cancelled I was a little concerned. I shouldn't have worried Emma and the team had already arranged replacement flights and changed the transfer time with the hotel; they even had a few very practical tips for getting about the airport where our transfer was particularly tight.
Thanks again for all your hard work and I can't thank you enough for making then rescuing our holidays.
Ian Prior reply: Thanks for your kind words on our guest book, It was pleasing for me to see that Emma and the Upminster team reacted to a problem and sorted out the flights for you. Typically we get things done during office hours but can I take this opportunity to remind you of our 24/7 service. Each of our offices has an emergency telephone number and it will be answered at any time of the day by a director or manager and they will try and help with any situation possible. Pleased to say we don’t get many calls but when it does the relief they show is worth our effort
Added: August 15, 2016
Name: Lin Redgrave
About: Orquidea Apartments - Santa Eulalia
I have to let you know how great our holiday was in Ibiza. Everything could not have been more perfect.
Thank you for your card. 50 years of marriage where has it gone! you have always been brilliant!!!
Ian Prior reply: Love the fact 50 years of marriage and you were still dancing in Ibiza !! A lesson for us all I think.
Congratulations and thanks for your kind words about Westway Travel
Added: August 11, 2016
About: Puerto Pollensa, Majorca
The resort of Puerto Pollensa was recommended to us by Westway. The resort was perfect for our young family and it was one of the best holidays we have ever had. The self catering accommodation at Las Velas was excellent and the whole trip went smoothly from start to finish. The location to the beach was fantastic as Westway suggested and the atmosphere of the place was just what we were after. I feel you met our specifications perfectly.
Many thanks for all your help and we look toward to booking our next holiday with you in the near future.
Ian Prior reply: Thank you for taking the time out of your busy day to report back on your Majorca holiday. Puerto Pollensa has always been a firm favourite of ours and especially with families. Not too busy but still plenty of restaurant life is always a perfect mix and I hope our next recommendation is as good
Added: July 9, 2016
Name: Mr & Mrs Thompson
About: Greece - Alonnisos - Illias studios
Thank you we had a lovely time on Alonnisos
The apartments of Illias studios were lovely, typically Greek with small bathroom and hard bed, but one of the cleanest studios I have ever stayed in. It was very well equipped. (Not that I used the kitchen) It was a short walk to the harbour with restaurant and bars, plus supermarkets. The local beach was only 5 min walk but a bigger beach was about 30 minute walk with sun beds and umbrella for €6 a day. Also had bars and restaurants. To get to this beach you walked down 150 steps okay going down but gets your heart rate going coming back up. The island is beautiful and is very quite and laid back with the cleanest sea water I have ever swam in.
The down side of this holiday
Once you land in Skiathos to get to the port is 5 minute coach ride but we had to wait 4 hours for the ferry. It would have been longer but out flight was delayed by 90 minutes. The ferry crossing took about 30 to 40 minutes.
On our return we had to catch the 6.40am ferry for a 4 pm flight home this flight was also delayed by 90 minutes. On both occasions we did not know about the delay until we were sitting on the plane.
On our wait in Skiathos we were told to leave our cases in a bar this bar had loads of cases and people going up to their bags collecting what they wanted and leaving them again. In this day and age with flight and bag security anyone could tamper with the bags. I found this a bit worrying.
Hope you find this helpful
Thank you for all your help
Ian Prior reply: Yes I can understand your concerns about baggage and timings. Some of the islands in Greece are remote and keeping control of costs sometimes means we have to wait for a ferry over the expense of a private boat or day room in hotels. I have spoken to Cyan about the booking and we will pay special attention to this should you choose anther away from it all island
Pleased to hear the holiday was a success
Added: July 7, 2016