WELCOME TO OUR GUEST BOOK
Review websites are now an integral part of the travel industry and booking process but recent concerns about them being manipulated by service providers are a worry. By posting your comments about venues, properties and Westway Travel I can assure you of two things.

1) The right people will see them. By this I mean either you, Westway clients or other travellers will read reviews from like minded local people.
2) I will personally be following all comments and will add my thoughts to all postings.

Remember we are independent of all Tour Operators and hotels and have no bias towards any product range. It is my staffs’ job to make sure you experience the best holiday possible.

I thank you in advance for taking the time to complete the guest book.
Ian Prior, Managing Director
Westway Travel
Tel - 01268 735301
ianprior@westwaytravel.co.uk

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Number of entries: 108 Number of pages: 11
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Comments:
Hello Tina, Ian and all at Westway Travel

Once again we were very happy with the professionalism and advice of Westway Travel when booking a recent holiday to the Dominican Republic.
We stayed for two weeks at the Dreams Palm Beach Hotel, Punta Cana and without a shadow of doubt it was one of the best holidays we have ever had. The hotel and friendliness of the staff could not have been better and we would definitely return here in the future. The hotel is not too large, has beautifully maintained gardens and superb swimming pools. The sand on the beach is pure white and the sea beautiful and warm. We would suggest if you are looking for a quiet couples type of place then probably this is not the hotel for you. However it ticks all the boxes in every respect for families and groups. We thoroughly enjoyed the food in the six restaurants the bonus being no reservations are necessary. Yes a really lovely hotel that we would thoroughly recommend :D


Added: March 27, 2015
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Once again Michelle has put together our holiday which met all our expectations. I gave her travel dates and a rough idea of our places of interest and she put together the trip of a lifetime, six weeks to celebrate Gerry's retirement.
We flew Emirates from Glasgow which cut out Heathrow a real bonus, stopped in Singapore for two noughts and then went on to Melbourne. Fabulous city which we hadn't considered, very memorable as we secured tickets to the Aus open once we arrived and also drove the Great Ocean Road to view the Tweve Apostles which was truly stunning and well worth the 10 hour day out, if I was to advise anyone I would suggest including a night away if possible but if you are happy driving it's beautiful. From there we went to NZ to visit relatives and then flew back to Sydney to continue the holiday. We did a Pacific drive over 12 days from Sydney to Brisbane with really good stopovers along the way. All of the properties were excellent, some better than others but as we just slept in the rooms no complaints at all. We particularly liked Port Macquarrie, and Byron Bay not so keen on Coffs Harbour. From Brisbane we stayed on Hamilton Island in the Whitsundays which was idyllic and as the Island is held by one company we were able to eat and drink anywhere and add it to the bill so only one transaction for the four days. Due to a cyclone our plane out was cancelled but it was rebooked seamlessly and if I had to be stranded anywhere that was definitely the place to be :o . Our last days in Aus were spent inPort Douglas north of Cairns, the weather here was very tropical, hot and humid which took a bit of getting used to but the snorkelling trip to the Barrier Reef was stunning. Although I would suggest anyone travelling to Aus at the time of Chinese New Year pre books any trips as they book up everything. Which makes last minute bookings impossible. On the way home we stopped in Dubai for 4 nights as it's 14 hrs from Sydney and we wanted a break, didn't want to come home really :D .
We could never have put a trip like this together and Michelle's knowledge and experience definitely gave us the best experience ever, I think knowing us as regular clients also helps her choose a trip to suit us. Thank you so much Michelle, looking forward to the next one!

Ian Prior reply: Katrina, Yes Australia can be so addictive and I am pleased to see that you will consider Westway Travel and Michelle again.


Added: March 10, 2015
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Comments:
Westward Travel are excellent!
My husband and I had very specific requirements for our two week holiday in January. We had tried a number of big travel agents who could not provide us with an itinerary that met our needs. No one wants to spend their holiday sitting in airports! relative recommended Westway travel and from the moment we walked through the door and were met by Claire King we had confidence in the excellent service they provided.
Claire listened to our plans for visiting Varanasi in India and travelling onto Goa,Kerala or Sri Lanka for a beach holiday. Claire and the team quickly put together an itinerary and suggested visiting Lucknow during our time in India. Nothing was to much trouble for Claire as we added days and tweeked the plans until we had the perfect trip.
Westway are very friendly and client focused and take pride in making sure you get your ideal holiday.
We had an amazing trip to India and Westway worked with Western Oriental to provide us with a professional seemless tour. The hotels we stayed in were very impressive and the tour guides and transfers excellent. We spent I night in Delhi and flew down to Luknow for two nights, such a historic interesting city we loved it. We then had a car take us to Varanasi and although the weather was cold and foggy we were not disappointed. The sunset and sunrise boat trips on the Ganges will stay with us forever....truly inspirational. We packed so much into our 5 nights and had the chance to see the real India not the tourist traps.
After our fantastic tour we spent 8 nights in Sri Lanka at the Dolphin Club Resort in Negombo. This was a lovely big resort spread out along a golden sand beach. The rooms are very big, clean and extremely comfortable. The hotel staff are wonderful and work hard to make sure you enjoy your stay.There are lots of facilities in the hotel and we would have no hesitation returning.
Thank you so much Westway Travel for giving us our perfect holiday. Claire King had her work cut out meeting our demanding travel requirements and not only did Claire meet them but she surpassed them. Claire is a credit to your company and we will be recommending you in the future, well done!

Ian Prior reply: Kay. Thanks for these kind words and it certainly does look as if claire has done a tremendous job and I will make sure she gets a big pat on the back.


Added: March 7, 2015
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Comments:
Our thanks to Jenny Green in the Upminster Office for booking a cruise with Holland America on the Veendam. She was most helpful in answering queries, liaising with Holland America on our behalf and ensuring that all cruise plans went smoothly.

The cruise started in San Diego and ended in Fort Lauderdale. Day visits were made to ports in Mexico, Guatamala, Nicaragua, Costa Rica and Columbia. This gave a taste of life in these countries, some really poor, and others which have developed hugely through the tourist trade. Only at Cartagena in Columbia was another ship in dock so no hoards of tourists traipsing round the same routes. On-shore excursions were well organised. Without doubt, the highlight of the cruise was the day's transfer through The Panama Canal - what an incredible feat of engineering and quite amazing that this was achieved 100 years ago. With only 3 feet clearance on either side, it was fascinating to stand on deck and watch the procedure of keeping the ship straight - using mechanised tractors with hawsers either side. Quite 'awesome'!

The ship, although one of the older ones in the HA fleet, is kept pristinely clean at all times and there is great emphasis on hand washing and using the sanitising machines. We had a balcony cabin which had plenty of storage space. Our steward was helpful and friendly and indeed all the staff always seemed cheerful. Restaurants had 2 fixed time sittings or you could choose to eat at 'any time'. Menu choices were good and all the food was well presented and with amply portions. The entertainment included shows from the cast as well as excellent visiting artistes. The clientele on this trip (during term time)were mostly retired or senior (there were no children aboard)mainly from the US or Canada.

We had organised our own flights and there was no problem with arranging this to suit the cruise timings.

Ian Prior reply: Penolope. Can I thank you for taking the time to post a review on our guest book. Your comments about Holland America are well made and I will share these out among the team at Westway Travel.


Added: March 5, 2015
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Comments:
Hi Cyan

We had a fabulous time in Vietnam; the whole itinerary worked together really well and the hotels, guides etc were excellent. We would book through Wendy Wu again. We were especially taken with the people who were so friendly and open.

Hanoi – Sofitel Metropole- we were in the old Colonial wing which was lovely. Our guide Khang (might be misspelt) was excellent, really good English and so proud of his country. One of our regrets was not having time for an extra night in Hanoi.

Halong Bay – Violet Junk was excellent. The time of year that we visited meant that it was rather cold (around 12 degrees) and misty, but that made it all the more atmospheric. Again we wish we had done an extra night on the junk boat, but wouldn’t rush to do the trips from the boat again – we’ve seen the fishing village and the cave now! The food was excellent and very plentiful, possibly too much food even for me! Certainly think that the boats should be their natural wood colour rather than painted white!

From Halong we flew to Danang and Hoi An – Nam Hai at Hoi An was right on the beach, beautiful rooms, excellent food and the added benefit of free shuttle bus transfers into Hoi An. Hoi An itself was really picturesque and has some very good dining options.Our guide for Hoi An and Hue was a Danang University English language professor called Jung who really knew the history of the area and went out of his way to show us some sights that were not part of the standard tour – especially in Hue.

The trip from Hoi An to Hue was on a cloudy damp morning but the scenery was stunning and we really enjoyed it. Hue hotel - La Residence – was slightly out of the main hustle and bustle which was nice – relatively quiet. We also found a really good restaurant on the bank of the Perfume River which had only been open two weeks so – when we got used to the mopeds – we enjoyed the Hue experience. The history of the city is incredible.

From Hue we flew to Saigon. Loved the Majestic hotel – the room overlooking the Siagon river was huge and the roof top bar had some excellent views over the river. Our guide here (Anthony) was very good and seemed to love our Mekong Delta trip. This Mekong Delta day trip was one of the highlights for us – the remoteness of the place we visited, the boat trip, the local lunch all were excellent.

Final stop was Con Dao. What a beach and what a fabulous hotel!

All together we had a wonderful holiday. We will go back as there are parts of the country that we would like to revisit or see more of.

Many thanks for helping us to organise such a great trip.

Kind regards
Nigel

Ian Prior reply: After Cyan's visit last year she has organised some great trips to Vietnam, but not surprising really as you have seen for yourself. This part of the Far East has so much to offer


Added: February 27, 2015
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Comments:
Excellent holiday. I cannot fault this resort particularly if you have kids. Very child friendly but also very classy. You get the benefit of using your half board vouchers at 37 diff restaurants on the complex. Excellent choice, all cuisines covered. Holiday, as always very well organised by Ian and his team in Wickford. We shall be booking for same time next year.

Ian Prior reply: Peter. I should have caught up with you earlier but thanks for the kind comments on our Guestbook. Regards. Ian


Added: February 21, 2015
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Comments:
Just spent two fabulous weeks at the Riu Tequila, our first all inclusive holiday. Hotel was wonderful, rooms a little bit 'tired' but spotless, the rest of the hotel more than makes up for it. All the staff are so warm and friendly. Wonderful buffet and restaurants, super fast bar staff and an amazing entertainment team who really tried to get you off that sun bed! Would really recommend for all the family. Beach is a short walk away, the hotel operates a golf buggy for those who do not want to walk. Weather was just hot enough, Mexico is a perfect destination for a winter break.

Ian Prior reply: Great news about the Mexico holiday and thanks for adding the destination to our list of recommendations. I shall speak to the girls at Wickford for you and give them a big pat on the back.


Added: January 28, 2015
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Comments:
Thank you to Jenny Green in the Upminster office. We weren't the easiest of customers but she always had a smile!

Ian Prior reply: Great to hear you had a happy holiday and I will make a point of giving Jenny a pat on the back


Added: December 19, 2014
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Comments:
We wanted to say thanks to Louise at the Wickford branch for finding hotels at the 3 locations. All were good choices, comfortable and the right price. Everything went smoothly, all helped by fabulous weather!
Thanks, Jean and Robert

Ian Prior reply: what an unusual trip you have just made. perhaps when you are in town next you could pop in for a coffee and tell us more.


Added: October 28, 2014
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Comments:
We wanted to do a 3 week trip which included Thailand, Australia and Hong Kong......Westway Travel in Wickford were FAB. Nothing seemed to be a problem and they dealt with all our needs and even the price was good. All our hotels were in the right areas and the flight times were good. I would certainly be going back to Westway to book another holiday :p

Ian Prior reply: Great news about the Australian trip. getting the right balance on such a varied itinerary is teh key and I am pleased you were very happy with our help. I look forward to catching up with you next year


Added: October 21, 2014
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