Westway Travel Branches in Wickford, Upminster and Thorpe Bay Essex

WELCOME TO OUR GUEST BOOK
Review websites are now an integral part of the travel industry and booking process but recent concerns about them being manipulated by service providers are a worry. By posting your comments about venues, properties and Westway Travel I can assure you of two things.

1) The right people will see them. By this I mean either you, Westway clients or other travellers will read reviews from like minded local people.
2) I will personally be following all comments and will add my thoughts to all postings.

Remember we are independent of all Tour Operators and hotels and have no bias towards any product range. It is my staffsí job to make sure you experience the best holiday possible.

I thank you in advance for taking the time to complete the guest book.
Ian Prior, Managing Director
Westway Travel
Tel - 01268 735301
ianprior@westwaytravel.co.uk

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Number of entries: 176 Number of pages: 18
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Comments:
Thank you for your courtesy e-mail. Most enjoyable holiday - weather fantastic. Apartment a bit basic but we weren't expecting too much anyway. Thank you for your interest. Will definitely use you again after the way you have treated us. Many thanks

Added: November 21, 2016
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Comments:
We have just returned from a fabulous 12 nights at the Paradise Cove hotel in Mauritius.
In truth previously we have tended to book our holidays via websites but this time because we wanted advice on specific hotel requirements/dates and location we sought advice and booked via Claire at WestWay travel - The service provided was exemplary - Her recommendation was perfect and nothing was too much trouble for her. I will not now go back to the faceless booking of holidays via the internet. Thank you Claire and team


Added: October 28, 2016
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Comments:
:!cool: :!cool:

Added: October 27, 2016
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Comments:
I would recommend these apartments. basic, but clean. Family run - very friendly and helpful. Clean pool. Cheap cocktails at bar.
Only negative comment would be traffic noise from main road and half hour walk to main beach/resort area. Would recommend you hire a car.


Added: October 4, 2016
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Comments:
Would just like to say a massive thank you to Emma for arranging our trip to celebrate our 1st wedding anniversary in New York. She came up with some great options for the hotels from the requirements I gave and made the whole process so easy for us. She also helped me keep the whole trip a surprise for my wife - which she loved!! I would highly recommend the Sanctuary Hotel - perfect location right by Times Square giving easy access to the rest of Manhatten. The staff could not be more helpful. The rooms have everything you would need but you don't really spend much time in them as there is so much to see. The bar on the rooftop is a bonus and I would definitely recommend having a few drinks there. This was our 3rd time in New York but there is always more to see - this time we managed to take a trip over to the Statue of Liberty and Ellis Island, so glad we managed to do this.

Added: September 4, 2016
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Comments:
Just returned from a fascinating, fulfilling and packed full 5 days in Iceland. As usual arranged by Claire with all her efficiency and charm, making us feel like she was booking a trip for one of her family. Iceland is one of those places that has to be seen in the flesh to truly appreciate all its magnificent natural glory. Difficult to pick out any highlight but 2 places will remain long in the memory, firstly seeing a glacier up close and personal, something I can now cross off my bucket list! Secondly the wonder and fun of the Blue Lagoon geothermal spa. Well done also to Kristofer our Icelandic guide with Riviera Travel who made the holiday fact filled and amusing. Only warning is make sure you go with very deep pockets as Iceland certainly knows how to get your money off you especially for food and drink
Looking forward to Las Vegas next March! Already booked through Claire who was able to come up trumps with a great deal after I stupidly thought I might get a better deal elsewhere! Should have known better and I won't try that again. Well done Westway


Added: August 23, 2016
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Comments:
Cyan on the plane back home to Hong Kong, I remembered my promise to come in and see you,sorry we didn't have time.I just wanted to say we had a great time. The hotel was lovely. The staff were great as was the food and the general service. We loved everything about it. We loved Rome too. It was a truly truly wonderful, unforgettable holiday and we have you to thank for that. Thank you again so much for helping us to have such a memorable 10th anniversary and such a great week.
We look forward to seeing you next year.

Mark and family.

Ian Prior reply: Thank you for taking the time to sign our guest book. I encourage the girls at Westway to make contact with returning clients for two reason. 1) make sure everything was okay and 2) itís a chance to pick up first hand tips or recommendations. All the team here will no about the Canada Hotel and hopefully may other of our clients will have a super time in Rome


Added: August 16, 2016
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Comments:
A big thank you to Tina and Westway Travel for a wonderful holiday. Everything was seamless and we encountered no problems.
Apartment, pools, beach, food and Aquapolis water park next door were all great. No complaints at all.
Would totally recommend Westway Travel, I have already got my next holiday booked for next Easter through them. Fantastic customer service. Thank you!!

Ian Prior reply: Just what I like to hear, No problems and great customer service I shall make sure Tina gets a pat on the back


Added: August 15, 2016
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Comments:
Cyan

We have returned home safely (really didn't want to come back).

Thanks for the e-mail about the airline seats, you were quite correct and everything was fine at the airport.

We have had an absolutely amazing time thanks, really was a great combination of destinations.

New York was as to be expected, crazy busy, hotel was in a great location and ticked the boxes. We had a couple of plumbing issues with the sink over couple of days, but service was great and it was fixed as soon as we called maintenance.

Mexico was paradise. I would recommend the resort highly to anyone. Every aspect was to a very high standard - house keeping, service, food and cleanliness.

Only one slight downfall - they obviously cater for weddings, and unfortunately there was a large party from Texas, around 25 - 30 people, which set camp in the Jacuzzi by the bar, drank from 10 - 9 for 4 days solid and didn't move!! It didn't cause a problem for us, they were harmless, quite loud and rowdy, but very friendly, but for a few of the older couples and families staying there, I don't think they were very impressed at all, as it really did change the atmosphere of the daytime relaxing. It made no difference to us really as we met a few couples out there and had our own celebrations (I did propose), plus we had days sitting around the beach, had days out etc.

Overall, a really good trip, thanks very much for your last minute organising, advice and booking!!

Kind regards

Tim & Natasha

Ian Prior reply: Thanks for taking the time to post your thoughts on our guest book.

The Zoetry is one of our favourites in the area and I am pleased it is still performing at the highest level. When we know something works we try and recommend it as much as possible

Ask Cyan about the next holiday if you can and I am sure she will have another hotel on tap to recommend


Added: August 15, 2016
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Comments:
To Everybody at Westway thank you very much for not only providing us with a wonderful hotel in Sorrento but also for being completely on the ball and preventing our holiday becoming a disaster.
We planned to travel to Sorrento from Toulouse on the Saturday so when I got a call from Emma at Westway on the Friday saying that Air France were striking and our flights were cancelled I was a little concerned. I shouldn't have worried Emma and the team had already arranged replacement flights and changed the transfer time with the hotel; they even had a few very practical tips for getting about the airport where our transfer was particularly tight.
Thanks again for all your hard work and I can't thank you enough for making then rescuing our holidays.
Best regards
Tommy Bain

Ian Prior reply: Thanks for your kind words on our guest book, It was pleasing for me to see that Emma and the Upminster team reacted to a problem and sorted out the flights for you. Typically we get things done during office hours but can I take this opportunity to remind you of our 24/7 service. Each of our offices has an emergency telephone number and it will be answered at any time of the day by a director or manager and they will try and help with any situation possible. Pleased to say we donít get many calls but when it does the relief they show is worth our effort


Added: August 15, 2016
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